FAQ
1. RETURNS / EXCHANGES
We accept returns and exchanges, but they must be returned in the original packing and prepared similar to how they were received. Shipment must be via trackable delivery within 5 working days of receipt of the goods. Returned items have to be in a resalable condition. Otherwise, no refund/exchange will be granted. Before shipping, please contact us so that we may provide the most suitable address to send the products as we strive to keep international shipping of returns to a minimum. We have representatives so that purchases from United States or Canada do not need to be returned to overseas addresses.
2. CHANGE / CANCEL ORDER
If the order status is still "Pending", send us an E-Mail via the Contact form immediately. Include the word "CANCELLATION" at the beginning of the letter, and please include your order reference number that can be found in the order number confirmation e-mail you received from us. To check the status of the order: if you have an account with us, please log in and check the status of the order. If you don't have an account and you haven't received a "Order Confirmation" from us by E-Mail, then your order may still be cancelled or amended up to the day it is shipped.
4. PAYMENT / CHECK OUT
Debit or Credit Card: At the Check Out you can pay for the goods using any of your Debit or Credit Cards through our secure PayPal interface. No PayPal account is required to pay via the PayPal payment gateway. You will need to enter information from your card into the appropriate fields on the web page, however, none of this information is stored on our website or server. Please make sure you enter the Billing and Shipping Addresses correctly. The Web Page is secure to current banking standards.
PayPal: Pay via funds available in your PayPal account.
Bank Transfer: If you prefer to wire funds bank to bank, please checkout with the Bank Transfer option. You will receive a follow up email with our banking information. This will reserve the artwork until payment is received. If transfer is not received within 7 days, the reservation will be cancelled and you will need to reorder the work if it is still available.
Checks / Money Order: Due to recent changes in international banking regulations, we are no longer able to accept checks or money orders.
Pay by Cash: Available only to clients residing in the country where the artwork is located.
5. UNDELIVERED CORRESPONDENCE
Please make sure that you have placed an order, paid in full and have received a confirmation of your shipped order. Always check your spam and trash email folders as it is not uncommon for shipping advisories to be flagged as spam due to the high volume of emails sent by ourselves and the shipping companies who process orders on our behalf in some countries.
6. WHOLESALE to Art Business Professionals
If you're a professional operating in the same or similar market sector and wish to receive discounts for multiple orders, future commitments, wholesale pricing and/or consignments of works for your owner exhibits, please contact us and we will present various opportunities for collaboration. We're open to entertain all business proposals and will treat such with discretion.
7. CURRENCY
All prices on Altsur.com are quoted in US Dollars. All transactions are conducted in US dollars. If you are paying from a bank or credit card which uses a different currency, they may charge you for the conversion subject to your agreement with them. We are not responsible for conversion rates or any potential fees that may be incurred to convert your funds to US dollars.