Delivery Information

Standard Shipping

Processing & Prep for Shipping: 3 to 5 working days, maximum

Actual Shipping Time: 3 to 10 working days depending on the method (Large, framed items may be longer)

Cost: Generally between $50 - $250 for 90% of our products *

* Free Shipping on all orders > USD $2,000.

Note: Some works need to be framed and specially boxed before shipping internationally. This can result in longer prep time and additional cost. Conversely, for works shipped as-is (rolled or unframed, stretched-only) the processing/ prep time can be reduced to 1-3 business days.

Free Shipping Methods (When/If Available) :

Free packaging, preparation, insurance & shipping is included for any purchase over USD $2,000. Shipping for orders below $2,000 are billed at actual courier's cost.

In order to maintain preferential access to our artists' most recent work, we sometimes post available art on our website before we have taken physical possession. We also maintain stock in numerous countries. Location of work is mentioned on each product page. Please make note of this if you have an urgent request for a piece that may be located internationally and thus have delivery times that may be as much as three to four weeks depending upon the source location and destination. We will clarify this during the order confirmation process.

Customs Duties and Other Fees

We cannot collect customs clearance fees for any country. Please check with your national authorities if you are unclear of potential duties and border taxes that may be applied to incoming artwork.

Buyers are solely responsible for any customs, duties, foreign taxes or other fees that their country may impose to take delivery of an order. Any abandoned packages are the responsibility of the customer.

in order to comply with export regulations, we are required by international treaties to declare the exact value of all items ordered and to mark them as "merchandise." Declaring less than the true value is a violation of the laws of most countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting values. We can mark your order as "gift," however your customs officers will be solely responsible for determining possible charges regardless of whether it is a gift, a final purchase, or a product intended for resale. Please call your local customs office for details about potential charges.

Unless otherwise noted, all items are shipped Priority Courier First Class & insured for material value. We also offer express international delivery for an additional cost.   We work hand in hand with our artists and each client to ensure that all works are shipped properly and received in a timely, safe manner.

For our affiliate and wholesale partners: Some countries may waive or temporarily suspend the payment of tax or customs fees on consignment artworks, such as works destined for art competitions, sample pieces or works selected for a temporary exhibition the are scheduled to return to original destination thereafter if they remain unsold. The receiving party of the consignment must be an art market professional such as a gallery, dealer, museum, academic institution or an artist representative. Please consult with us over the paperwork required in this case. We can provide a number of documents including proof of consignment, not-for-sale disclosures. and detailed materials declarations.

Lost or Damaged

All shipments are insured at the material price of the products being shipped. We issue a complaint as soon as we are informed of any loss or damage with accompanying photograph of said damage. Please remember that we are unable to lodge an insurance reimbursement claim with the shipping company until 15 working days have transpired to allow them adequate time to either locate the items and/or assess the cause and consequences of the damage. These are insurance and shipping company regulations for which we must abide.

Should your item not arrive by the closing day of that period, we will refund in full for the lost item or arrange a replacement if you so choose. If an item is lost, you must fill out a lost item form (provided by us) and send it back to us signed and completed so that we can process your refund. If an item arrives in an unacceptable condition or doesn't arrive at all, please email us at support @ altsur.com.

Refunds & Exchange

If you wish to return an item and request a refund, replacement or an exchange, please email us or use the contact form within 5 days of receiving the item. Please provide as much information as possible to speed up the process. Items must be returned to us in their original resalable condition and packaging. Otherwise, a lesser or no refund will be provided.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If all is in order your refund will be processed and a credit will automatically be applied to your original method of payment. Financial institutions are solely responsible for additional processing times; some take as long as 5 working days or more before the credit will appear on your account.

Before sending any work, we will provide you with the closest return address to minimize shipping cost.

Sale items 

Only regular-priced items may be refunded. "Clearance" or "Special" sale items are final. Buyers are responsible for paying the return postage cost if they are requesting an exchange or refund. We recommend using a trackable delivery option to return your items, as we are not responsible for lost or damaged items.