FAQ



1.  RETURNS / EXCHANGES

We accept returns and exchanges, but they must be returned in the original packing and prepared similar to how they were received.  Shipment must be via trackable delivery within 5 working days of receipt of the goods. Returned items have to be in a resaleable condition. Otherwise, no refund/exchange will be granted. Before shipping, please contact us so that we may provide the most suitable address to send the products as we strive to keep international shipping of returns to a minimum.
 
 2. CHANGE / CANCEL ORDER

If the order status is still "Pending", send us an E-Mail via the Contact form immediately. Include the word "CANCELLATION" at the beginning of the letter, and please include your reference number that can be found in the order number confirmation e-mail you received from us. To check the status of the order: if you have an account with us, please log in and check the status of the order. If you don't have an account and you haven't received a "Order Confirmation" from us by E-Mail, then your order may still be cancelled or amended up to the day it is shipped.
 
4. PAYMENT / CHECK OUT

Debit or Credit Card: At the Check Out you can pay for the goods using any of your Debit or Credit Cards through our PayPal interface. No PayPal account is required. You will need to enter information from your card into the appropriate fields on the web page, however none of this information is stored on our website or server. Please make sure you enter the Billing and Shipping Addresses correctly. The Web Page is secure to banking standards.

PayPal: If you prefer, we also offer the PayPal payment gateway. Pay via funds available in your PayPal account.

Bank Transfer: If you prefer to wire funds bank to bank, please checkout with the Bank Transfer option. This will reserve the artwork until payment is received. If transfer is not received within 7 days, the reservation will be cancelled and you will need to reorder the work if it is still available. Contact us via the contact form with a valid email address and we will provide our banking information. This information is sent automatically upon purchase.

Cheques / Money Order:  We strongly discourage both since too many things can go wrong with international mail systems, but if you must use a cheque or money order (ie: corporate purchases) we will email you the appropriate address based on your country of origin. Orders paid by these methods are not fulfilled until the cheque has cleared or the moneuy order has been cashed. Internationally this can take between 21 to 30 days compared to bank transfers that are often completed in less than 48 hours.

Pay by Cash: Available only to existing clients in Uruguay.


 
5. UNDELIVERED ITEMS

Please make sure that you have placed an order, paid in full and have received a confirmation of your shipped order. Always check your spam and trash email folders as it is not uncommon for shipping advisories to be flagged as spam due to the high volume of emails sent by ourelves and the shipping companies who process orders on our behalf in some countries.

Contact us via email at your convenience if you have any questions throughout the process. We always respond with 24 hours and do our best to assist in tracking all shipments.

 
6. WHOLESALE to Art Business Professionals

If you're a professional operating in the same or similar market sector and wish to receive discounts for multiple orders, future commitments, wholesale pricing and/or consignments of works for your owner exhibits, please contact us and we will present various opportunities for collaboration. We're open to entertain all business proposals and will treat such with discretion.
 
7. AFFILIATE PROGRAM

We run an affiliate program featuring competitive commissions for bloggers, social media professionals and e-magazines who discuss our site and products. Should you want to become an affiliate, please send your application to director@altsur.com and it will be treated promptly with confidence.


8. CURRENCY

All prices  on Altsur.com are quoted in US Dollars. All transactions are conducted in US dollars. If you are paying from a bank or credi card which uses a different currency, they may charge you for the conversion subject to your agreement with them. We are not responsible for conversion rates or any potential fees that may be incurred to convert your funds to US dollars.