Delivery Information


Standard Shipping 

Processing & Prep for Shipping: 5 to 10 working days maximum

Shipping Time: 5 to 7 working days

Cost: Generally between $25 - $150 for 90% of our products

Free Shipping on all multiple item orders and/or any order > $1,500.

Note: Some works need to be framed and crated before shipping internationally, hence the prep time. For works that are being shipped as-is (rolled or unframed, stretched-only) the processing/ prep time is reduced to 1-2 days.


Free Shipping Methods (When/If Available) :

We have product located in numerous countries and locations.

From US to US/CA via USPS (Generally 7-10 working days)

From Canada to US/CA via Canada Post / USPS (Generally 8-12 working days)

To or From the United Kingdom via Royal Mail Parcel (Generally 10-15 working days)

From Uruguay to any destination via International Courier (Generally 10-20 working days)

From Australia to any destination via International Courier (Generally 8-15 working days)

Free packaging, preparation, insurance & shipping from Uruguay to any destination is included for any purchase over $1,500. (Prices may vary for products from other countries.)




In order to maintain preferential access to our artists' most recent work, we sometimes post available art on our website before we have taken physical position of the works. We also maintain stock in numerous countries. Location of work is mentioned on each product page. Please make note of this if you have an urgent request for a piece that may be located internationally and thus delivery times may be as much as three to four weeks depending upon the source location and destination.


Customs Duties and Other Fees

No commercial retailer in the world can collect customs clearance fees for any other country. Please check with your national authorities if you are unclear of potential duties and border taxes that may be applied to incoming artwork.

Buyers are solely responsible for any customs, duties, foreign taxes or other fees that their country may impose to take delivery of an order. Any abandoned packages are the responsibility of the customer.

in order to comply with export regulations, we are required by U.S., Canadian and international treaties to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. We can mark your order as "gift," however your customs officers will be solely responsible for determining possible charges regardless of whether it is a gift, a final purchase or a product intended for resale. Please call your local customs office for details about potential charges.

Unless otherwise noted, all items are shipped Priority Courier First Class & insured for full value. We also offer express international delivery for additional cost.

 We work hand in hand with our artists and each client to ensure that all works are shipped properly and received in a timely, safe manner.

For our affiliate and wholesale partners: Some countries may waive or temporarily suspend the payment of tax or customs fees on consignment artworks, such as works destined for art competitions, sample pieces or works selected for a temporary exhibition the are scheduled to retun to original destination thereafter if they remain unsold. The receiving party of the consignment must be an art market professional such as a gallery, dealer, museum, academic institution or an artist representative. Please consult with us over the paperwork required in this case. We can provide a number of documents including proof of consignment, not-for-sale disclosures. and detailed materials declarations.



Lost or Damaged

All shipments are insured at the full purchase price of the products being shipped. We issue a complaint as soon as we are informed of any loss or damage with accompanying photograph of said damage. Please remember that we are unable to lodge an insurance reimbursement claim with the shipping company until 15 working days have transipred to allow them adequate time to either locate the items and/or assess the cause and consequences of the damage. These are insurance and shipping company regulations for which we must abide.

Should your item not arrive by the closing day of that period, we will refund in full for the lost item or arrange a replacement if you so choose. If an item is lost, you must fill out a lost item form (provided by us) and send it back to us signed and completed so that we can process your refund. If an item arrives in an unacceptable condition or doesn't arrive at all, please email us at support @ altsur.com.

 
 
Refunds & Exchange

If you wish to return an item and request a refund, replacement or an exchange, please email us or use the contact form within 7 days of receiving the item. Please provide as much information as possible to speed up the process. Items must be returned to us in their original resalable condition. Otherwise, no refund will be provided.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If all is in order your refund will be processed and a credit will automatically be applied to your credit card or original method of payment immediately. Financial institutions are solely responsbile for additional processsing times; some take as long as 5 working days or more before the credit will appear on your account.


Sale items


Only regular priced items may be refunded. Clearance sale items cannot be refunded. Buyers are responsible for paying  the return postage cost if they are requesting an exchange. We recommend using a trackable delivery option to return your items, as we are not responsible for lost items or damaged items.